Terms of return and exchange of goods purchased remotely

Before making a payment to the courier upon receipt, check your order . If you have no complaints , you can make a payment by signing the order acceptance form.

Refusal of goods of good quality prior to their transfer and upon delivery.

You have the right to refuse the goods at any time prior to their transfer. In case of refusal to purchase on the spot, the delivery cost is paid to the courier in accordance with clause 3 of Article 497 of the Civil Code of the Russian Federation in the amount of 250 rubles.

Refusal of goods of good quality within 7 days after receipt. (for dishes only)

Return of good quality goods is possible within 7 days from the date of purchase if the specified goods were not in use, its presentation, consumer properties, as well as documents confirming the fact and conditions of purchase of the specified goods are saved - cash receipt.

Refusal of goods of inadequate quality within 14 days.

You have the right to refuse to receive the goods at the time of delivery if the goods of inadequate quality are delivered (factory defect, incorrect packaging) (based on Clause 3, Article 497 of the Civil Code of the Russian Federation, Article 21 of the Law "On Protection of Consumer Rights") or return, exchange goods within 14 days, not counting the day of purchase, if there is a cash receipt for the goods.

Exchange and return are not subject to goods of good quality , indicated in the List of non-food goods of good quality, used, not subject to return or exchange, approved by Decree of the Government of the Russian Federation of January 19, 1998 No. 55. Clause 6. Products and materials in contact with food products ( utensils ), from polymeric materials, including for single use (utensils and accessories for dining and kitchen, containers and packaging materials for storing and transporting food products), food products, including tea , in accordance with the legislation of the Russian Federation, are not subject to exchange and return.

Conditions for returning goods that were not in use (applies only to dishes)

* saved its presentation, consumer properties, as well as documents for the return or exchange of the ordered goods

To return the goods, you can contact us by phone or e-mail. You can return or exchange the goods by arriving at Triangular Square. mountains Obninsk daily from 12.00 to 18.00 by prior arrangement. When returning the goods, a corresponding act is drawn up ( download a sample ), in some cases, an examination of the goods is carried out. In case of cancellation of the goods, the amount paid by the consumer shall be returned, with the exception of the seller’s expenses for the delivery of the returned goods, no later than ten days later (Law on the Protection of Consumer Rights, Clause 4, Article 26.1 on the “Remote Method of Sale of Goods”) with the day the consumer presents the relevant requirement.